Wrong colour or size in warehouse photos? Check before shipping

Start with a clear record

If the warehouse photos look different from what you chose, stop before approving shipment. Gather your original source link, option screenshot and the warehouse images so you can describe the issue clearly.

For colour, distinguish a different selected option from a possible lighting difference. Ask for clarification or an additional photo when needed. Do not assume that a screen image can settle every colour question.

Ask before you decide

For size, compare the visible label with your order record. If measurements matter, ask which measurements the warehouse can provide and whether there is an additional charge.

Send a short message that identifies the mismatch: what you selected, what the photo shows and what you want the provider to check. Use the platform’s private support channel for order details.

Ask about the options, deadlines and costs before requesting a return or exchange. Keep the item at the warehouse while the issue is being reviewed, if the provider allows that. This guide does not promise a particular refund or outcome.

Keep going

Check the original source · Use the QC checklist · Plan your parcel · Check a manual shipping quote